Frequently asked questions

We keep small groups with an average of one adult for every six children, ensuring close, personal attention at all times.

Yes. A member of our team is on duty 24/7, sleeping on-site, so an adult is always present and reachable through the night.

All activities are led by nationally certified instructors, and every supervisor holds a valid first-aid and child-safety certification.

A trained health referent is on-site, and the medical centre of Val-d’Illiez plus the hospital of Monthey are nearby. Parents are contacted immediately in any urgent situation.

Absolutely. Please tell us about any allergy or dietary need when enrolling and our kitchen will adapt every meal accordingly.

Yes. Halal meals are available on request, prepared with care. Simply let us know at the time of booking.

Yes. We respectfully accommodate prayer times and provide a quiet space for children who wish to pray.

Our health referent securely stores and administers any prescribed medication, following your written instructions provided at arrival.

Yes. On request we arrange a private transfer and personal welcome at Geneva Airport, accompanying your child door-to-door to the camp and back.

We provide regular updates and photos to parents, and arrange scheduled calls so you can speak with your child during their stay.

Our team is fluent in English, French and Arabic, so your child is always understood and comfortable.

A detailed packing list is sent after enrolment. Bed linen, towels and all sports equipment are provided or arranged by us.

Enrol online through our secure form. A 30% deposit confirms your child’s place, with the balance due 30 days before arrival.

We accept major credit cards and bank transfer. Details are provided during enrolment.

Yes. Enrolling several children? Contact us for a tailored family rate.

Free cancellation is available up to 30 days before the session start. Contact us for any specific circumstances.